MartinKKnives Return and Refund Policy

At MartinKKnives, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and options.

1. Return Eligibility:
   • Custom-made or personalized items are generally not eligible for return unless they are defective or damaged upon receipt.
2. Initiating a Return:
   • To initiate a return, please contact us at martinkknives@gmail.com within 30 days of receiving your order.
   • Please provide your order number and a description of the issue or reason for the return.
3. Return Shipping:
   • You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., defective or damaged item).
   • Shipping costs are non-refundable, except in cases where the return is due to our error.
4. Refund Process:
   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
   • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
5. Damaged or Defective Items:
   • If you receive a defective or damaged item, please contact us immediately upon receipt.
   • We may require photographic evidence of the damage or defect before issuing a refund or replacement.
6. Non-Refundable Items:
   • Certain items are non-refundable, including gift cards and downloadable software products.
7. Late or Missing Refunds:
   • If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
   • If you’ve done this and still have not received your refund, please contact us at martinkknives@gmail.com.
8. Exchanges:
   • We only replace items if they are defective or damaged upon receipt.
9. Policy Changes:
   • We reserve the right to update or modify our Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our Return and Refund Policy, please contact us at martinkknives@gmail.com.

MartinKKnives